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Privacy Policy

Effective Date: February 7, 2026
Last Updated: February 7, 2026

Fixture, Inc. ("Fixture," "we," "us," or "our") provides a customer relationship management platform, including https://fixture.app, our web app, APIs, browser extension, and related services (collectively, the "Services").

This Privacy Policy explains what we collect, how we use it, when we share it, and your choices.

1. Scope and Roles

This policy applies to:

  • Customers who use Fixture
  • Individuals whose data our Customers store in Fixture
  • Visitors to fixture.app or sites that use Fixture tracking/forms

When Customers use Fixture to manage their CRM data, we generally act as a processor/service provider and the Customer acts as the controller/business.

When we process data for our own operations (for example, account administration, security, support, and compliance), we act as a controller.

2. Information We Collect

We collect and process categories of information such as:

  • Account and workspace information (for example, name, email, profile details, workspace membership)
  • CRM data that Customers choose to store (for example, people, companies, leads, deals, notes, and activity data)
  • Website and form data processed for Customers (for example, visitor identifiers, page/form interaction data, submission metadata)
  • Browser extension capture data from supported sources when a user chooses to capture data
  • AI assistant conversation data (prompts, responses, and conversation history)
  • Operational and diagnostic data (for example, product usage, performance, and error data)

These are high-level categories and examples, not an exhaustive list.

3. How We Use Information

We use information to:

  • Provide and operate the Services
  • Authenticate users and enforce workspace access controls
  • Process Customer data according to Customer instructions
  • Support and improve product performance, reliability, and security
  • Provide and improve AI assistant features
  • Communicate with users about service and security matters
  • Comply with legal obligations and enforce agreements

4. How We Share Information

We do not sell personal information.

We may share information:

  • With service providers/subprocessors that support the Services
  • At Customer direction, when we act as processor/service provider
  • For legal, security, fraud-prevention, or rights-protection reasons
  • In connection with a merger, acquisition, or other business transfer

We do not use personal information for cross-context behavioral advertising.

5. Cookies and Similar Technologies

We use cookies and similar technologies for functions such as:

  • Authentication and session management
  • Workspace selection and user preferences
  • Visitor identification and form/tracking functionality
  • Consent management where required

You can control cookies through your browser settings. Disabling some cookies may affect functionality.

6. AI Features

If you use our AI assistant, we process conversation content and related context to provide responses.

This may involve sending relevant request data to model providers that support this feature.

7. Data Retention

We retain data as long as needed to provide the Services, satisfy legal obligations, resolve disputes, and protect the Services.

In general:

  • Account/workspace data is retained while active, plus a reasonable period for legal and operational needs
  • Customer CRM/tracking/forms data is retained until deleted by the Customer or required to be retained by law
  • Logs and diagnostics are retained according to operational and security needs

8. Security

We use technical and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and security monitoring.

No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

9. International Data Transfers

Fixture is based in the United States. Data may be processed in the U.S. and other countries where we or our service providers operate.

Where required, we use appropriate safeguards for international data transfers.

10. Your Rights and Choices

Depending on where you live, you may have rights such as access, correction, deletion, portability, restriction, objection, and withdrawal of consent.

To submit a privacy request, email privacy@fixture.app.

If your data is controlled by one of our Customers, please contact that Customer first. We will assist Customers with requests as required by law and contract.

Global Privacy Control (GPC)

We do not currently sell personal information or use personal information for cross-context behavioral advertising.

Because of that, receiving a GPC signal does not currently change our processing. If this changes, we will implement legally required GPC handling.

11. Children's Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice by updating this page and, where appropriate, by email or in-product notice.

13. Contact and DPA

Fixture, Inc.
2261 Market St, STE 46126
San Francisco, CA 94114

Email: privacy@fixture.app

Customers that need a Data Processing Agreement (DPA) or current subprocessor information can request it at the same email address.